Infosys and ServiceNow Strengthen Collaboration to Transform AI-Powered Solutions

Infosys, a global leader in next-generation digital services and consulting, and ServiceNow, the AI platform for business transformation, have announced a strengthened collaboration to transform customer experiences with generative AI-powered industry solutions.

Infosys collaboration signifies a step forward in digital transformation

The collaboration aims to increase productivity, enhance efficiency, and improve user experience for organizations by combining ServiceNow’s Now Assist generative AI capabilities and Infosys Cobalt, a set of services, solutions, and platforms designed to accelerate cloud-powered enterprise transformation.

Key Highlights of Infosys and ServiceNow:

  • Infosys will double its investment in training, certifying more than 3,500 employees with ServiceNow GenAI skills.
  • The collaboration will develop new industry applications into the Infosys Enterprise Service Management (ESM) Café, an AI-powered plug-and-play solution.
  • The partnership will address critical business process challenges for enterprises across telecom, financial services, manufacturing, and retail.

Infosys and ServiceNow 

Conclusion: The strengthened collaboration between Infosys and ServiceNow is expected to deliver significant benefits to customers, including up to 20% improvement in operational efficiency, 5-time faster increase in response time, and 30% reduction in implementation timelines.  Infosys

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