About Tech Mahindra .Tech Mahindra Notification full details below..Interested and eligible candidates can attend interview on scheduled time and venue.Tech Mahindra is an Indian multinational information technology services and consulting company. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. Tech Mahindra is a US$6.0 billion company with over 158,000 employees across 90 countries.

Technical Support Associate – Pune, India

 Job Responsibilities :

Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.

First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
Perform post-resolution follow-ups to help requests or incidents.
Research issues and resolves technical problems.
Creating/updating knowledge articles and support processes functions


Fresher’s can apply
Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
Exceptional written and verbal communication skills with SVAR score of 65 or above.
Good to have – ITIL Knowledge
Graduate from an accredited institution or Under-graduate with relevant technical experience
Previous customer/technical support or technology experience
Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)

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